Shipping policy
Where We Deliver
We ship Australia-wide. Some bulky or dangerous goods may have postcode restrictions. Any limits will be shown at checkout.
Handling and Dispatch
Orders are usually processed within one business day.
During peak periods or when stock is low, dispatch times may be slightly longer. If this happens, we will contact you with an update.
Delivery Timeframes
Estimated delivery times are shown at checkout and depend on your location and the freight service chosen.
These times are an estimate only. If there is a delay outside our control, we will let you know as soon as we can.
Shipping Fees
All shipping fees are displayed at checkout before you complete payment. Fees may vary based on weight, size, and any dangerous goods handling requirements.
Dangerous Goods
Some hoses and related products fall under dangerous goods transport rules.
Where required, we use approved carriers and packaging to meet Australian transport standards.
Tracking
Most orders include tracking. Once your order has been sent, you will receive a tracking link or number by email.
Bulky Items
Large or heavy items may require manual handling or pallet freight. If additional charges apply, we will contact you before dispatch to confirm approval.
Incorrect Address
Please check your details carefully at checkout.
If a parcel is returned to us due to an incorrect or incomplete address, redelivery charges may apply.
Lost or Damaged Parcels
If your parcel arrives damaged, or if tracking shows it as delivered but you have not received it, please contact us as soon as possible.
We will investigate with the carrier and provide a suitable remedy in line with Australian Consumer Law.
Returns for Faulty Items
If a product is faulty, unsafe, or not as described, you are entitled to a repair, replacement, or refund under the Australian Consumer Law.
Please contact us with your order number and details so we can help.
Change of Mind
For change-of-mind returns, please contact us within 14 days of receiving your item.
Items must be unused, in original condition, and with all packaging.
Return shipping costs are the responsibility of the customer unless we advise otherwise. Some cut-to-length hoses or custom assemblies may not be eligible for return.
Contact
If you need help with a delivery, tracking, or order issue, you can reach us at our Gold Coast Branch, via email or phone:
Email: sales@hosesuppliers.com.au
Phone: 07 55971402